The Platform > Customer Support
OUR HANDS-ON APPROACH TO CUSTOMER SERVICE
We believe that exceptional customer service is the cornerstone of a successful educational technology partnership. Our hands-on approach ensures that you receive the support you need, when you need it.
CUSTOMER SERVICE ISN’T A DEPARTMENT—IT’S OUR COMMITMENT
Our hands-on approach means:
Proactive communication
Personalized support tailored to your needs
Rapid response times
Continuous improvement based on your feedback
We believe that by providing exceptional, hands-on customer service, we're not just supporting a platform – we're supporting your mission to deliver high-quality educational content effectively and efficiently.
What Makes Us Unique
WE STAND BY OUR COMMITMENT TO YOUR SUCCESS
99.9% SLA Uptime
We understand the critical nature of educational content delivery. That's why we guarantee a 99.9% Service Level Agreement (SLA) uptime. This means you can count on our platform to be available and operational when you and your users need it most, minimizing disruptions to the learning process.
Tier 2 Technical Support
Our dedicated Tier 2 Technical Support team is equipped to handle complex issues that may arise. Staffed by experienced professionals with in-depth knowledge of our platform, this team ensures rapid resolution of technical challenges, minimizing downtime and frustration.
Regular Feature Releases
We're committed to continuous improvement. Our regular feature releases keep the Content2Classroom platform at the cutting edge of educational technology. We actively incorporate user feedback and industry trends to enhance functionality and user experience with each update.
Onshore Customer Support/Success
Our customer support and success teams are based onshore, ensuring culturally aligned, timely, and efficient communication. This team is not just reactive but proactive, working with you to maximize the value you get from our platform.
Critical Issue Triage
When critical issues arise, time is of the essence. Our Critical Issue Triage system ensures that urgent matters are immediately escalated and addressed by our most experienced team members, minimizing the impact on your operations.
Ongoing Satellite and Theme Support
Your branding and user experience are important to us. We offer ongoing support for satellite sites and theme customization, ensuring that your Content2Classroom implementation continues to align with your institutional identity and evolving needs.
District IT Security Survey Assistance
We understand the importance of security in educational technology. Our team provides comprehensive assistance with District IT Security Surveys, helping you navigate complex security requirements and ensuring that our platform meets or exceeds your district's standards.
Experience the difference that truly dedicated customer service can make. Choose Content2Classroom for a partnership that goes beyond software, providing the support and expertise you need to succeed in the dynamic world of educational content delivery.