Who We Serve> Customer Support

OUR TEAM BECOMES AN EXTENSION OF YOUR OWN.

Content2Classroom reduces support burden while improving customer satisfaction. Our platform and support team become an extension of yours.

“WE NEED TO MAKE IMPLEMENTATION AND CUSTOMER SUPPORT EASIER.”

"C2C's support infrastructure and team become an extension of our own, helping us deliver excellence to our customers while reducing our support burden." - Director of Customer Success

WITH C2C, YOU GET:

    • Automated District Integration:

      • Clever sync

      • Classlink roster import

      • Google Classroom connection

      • LMS integration

      • Custom SSO support

    • Account Management:

      • Self-service creation

      • Bulk provisioning

      • Role assignment

      • Access control

      • License management

    • Implementation Support:

      • Technical documentation

      • Training materials

      • Best practices

      • Setup guides

      • Video tutorials

    • Administration Dashboard:

      • User management

      • License tracking

      • Usage monitoring

      • System status

      • Configuration controls

    • Support Resources:

      • Knowledge base

      • Help documentation

      • Training videos

      • FAQs

      • Quick start guides

    • Communication Tools:

      • System notifications

      • User broadcasts

      • Email templates

      • Status updates

      • Support tickets

    • Self-Service Features:

      • Password reset

      • Account management

      • Report generation

      • Basic troubleshooting

      • Resource access

    • Proactive Monitoring:

      • System health checks

      • Usage analytics

      • Error tracking

      • Performance monitoring

      • Early warning system

    • Automated Solutions:

      • Common issue resolution

      • Guided workflows

      • Smart troubleshooting

      • Knowledge suggestions

      • Update notifications

    • Intuitive Interface:

      • Clean design

      • Consistent navigation

      • Clear messaging

      • Mobile responsive

      • Accessibility support

    • Reliable Performance:

      • 99.9% uptime

      • Fast loading

      • Automatic updates

      • Device compatibility

      • Offline capabilities

    • Quality Assurance:

      • Regular testing

      • Bug fixes

      • Feature validation

      • Performance optimization

      • Security updates

    • Training Resources:

      • Support playbooks

      • Process documentation

      • Product updates

      • Technical guides

      • Best practices

    • Support Tools:

      • Ticket management

      • Knowledge base

      • Customer tracking

      • Analytics dashboard

      • Communication system

    • Professional Development:

      • Regular training

      • Product certification

      • Technical updates

      • Industry education

      • Skill development

    • Tier 2 Technical Support:

      • Expert assistance

      • Problem resolution

      • Technical guidance

      • Implementation help

      • System optimization

    • Customer Success Team:

      • Account management

      • Strategic guidance

      • Best practices

      • Product training

      • Adoption support

    • Development Partnership:

      • Feature requests

      • Bug reporting

      • Product feedback

      • Enhancement ideas

      • Roadmap input

WANT TO SEE MORE?

Elevate your customer support with C2C's comprehensive platform and support network. Contact us to learn how we can help you improve customer satisfaction while reducing support costs.